Uquid
Mức lương:
9 - 15 triệu
Lượt xem:
223 lượt xem
Hạn nộp hồ sơ:
03/03/2025
Kinh nghiệm:
Từ 1 - 2 năm
Chức vụ:
Khác
Yêu cầu bằng cấp:
Chưa tốt nghiệp
Số lượng cần tuyển:
1 người
Yêu cầu giới tính:
Nam, Nữ
Độ Tuổi:
từ 21 - 40 tuổi
Hình thức làm việc:
Hợp đồng

Mô tả công việc

  • This position is working fulltime remote on night shift (9PM - 5AM| 10PM - 6AM| 11PM - 7AM)
  • Frequent check on social platforms (Facebook, Twitter, Telegram, Freshdesk, Trustpilot, ...) for any problem customers is suffering
  • Respond to customers' requests and identify customers’ problems
  • Refer to customer services handbook and collect essential evidences
  • Support customers on using products ensuring their issues are solved following the company's guidance.
  • Keep updated on newest products and features. Experience the company's products and services for know-how and improve product's performance
  • Get to know customers' need and forward related information to marketing team
  • Other assigned task so as to improve platform's performance

Quyền lợi được hưởng

  • Salary: 9,000,000 - 15,000,000đ NET
  • Work from anywhere (Remote)
  • Flexible vacation policy
  • Trained in soft skills for self-development: communication skills, problem-solving skills, critical thinking skills, ...with budget for training proposal
  • Working in a young, dynamic, friendly environment and always getting help or giving ideas
  • Various bonus and benefits during the year
  • Clear promotion opportunities, periodically evaluate the work monthly, quarterly and annually

Yêu cầu công việc

  • Working hours: 8 hours per shift. 1 day off a week. Preferably night shift (9pm - 5am, 10pm - 6am, 11pm - 7am)
  • From 01 year online customer services experience, preferably experience with Freshdesk/Zendesk or likewise
  • Good English reading and writing skills.
  • Customer service sense, proactive, responsive and patient
  • Good problem-solving, listening and communication skill
  • Experiences or knowledge about e-commerce, blockchain, payment cards/game card/gift card is a plus.

Thông tin liên hệ

CÁCH NỘP HỒ SƠ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ: United Kingdom

Cách 2: Nộp hồ sơ qua email:

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