- Establish and maintain quality assurance standard operating procedures (SOPs)
- Review, develop, implement, and manage organization’s processes, standards and policies to ensure that services meet required specifications for quality;
- Ensure compliance with government regulations and all legal standards;
- Devise procedures to inspect and report quality issues;
- Monitor all operations that affect quality;
- Assure the reliability and consistency of services by checking processes and final output
- Ensure that the quality control procedures are implemented during every step of the delivery services processes.
- Plan and conduct internal quality audits.
- Establish and implement the Inspection and Test Plan.
- Test and inspect services to bring them up to certain quality standards.
- Respond to client complaints related to the services quality, conducting the root cause analysis and taking necessary corrective actions.
- Liaise with CE Team to appraise customers’ requirements and make sure they are satisfied;
- Perform statistical analysis of test results.
- Keep records of quality reports, statistical reviews and relevant documentation;
- Correctiveand Preventive actions
- Facilitate proactive solutions by collecting and analyzing quality data;
- Analyze the data thoroughly to find the areas of growth;
- Develop and monitor appropriate corrective actions on identified problems;
- Identify potential sources of error and suggest ways to eliminate them. (Preventive Actions);
- Identify the training requirements to meet the quality standards;
- Build strategies to make the delivery process more efficient.
- Supervisory Responsibilities
- Lead QA process improvement initiatives
- Lead Instructor Training on QA-related topics
- Organize, manage, and assist manual and automated QA executives to ensure minimal services defect leaks;
- Communicate with external quality assurance officers during on-site inspections
Mô tả công việc
Quyền lợi được hưởng
- Working address: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi, Tan Binh district, Ho Chi Minh city.
- Salary and benefits:
- Competitive income compared to the market
- "Tet" bonus , Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees
- Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.
- Work environment & colleagues:
- Senior leaders are open-minded, respectful and ready to facilitate personal growth
- Young and dynamic working environment
- Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.
Yêu cầu công việc
- Min 2 years working as leader;
- Bachelor degree.
- Excellent communication, presentation and interpersonal skill, Problem solving, Strong analytical skill, able to identify competency gaps;
- Have analytical minds produce better results when analyzing large amounts of data.
- Excellent numerical skills and understanding of data analysis/statistical methods
- Excellent organizational and leadership abilities
- Knowledge of quality management systems
- Experience reading technical documents
Thông tin liên hệ
CÁCH NỘP HỒ SƠ
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06/03/2025
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13 - 20 triệu
06/03/2025
Thương lượng
06/03/2025
Thương lượng
06/03/2025
10 - 20 triệu
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14 - 16 triệu
06/03/2025
7 - 10 triệu
06/03/2025
NINJA VAN
Việc làm cùng nhà tuyển dụng
Thương lượng
05/03/2025
Thương lượng
05/03/2025
Thương lượng
05/03/2025
Thương lượng
05/03/2025
7 - 12 triệu
05/03/2025