We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
- Monitor and improve processes to improve KPIs, customer experience, and work productivity.
- Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
